January Month-in-Review: Trump Administration Impact on Primary Care; Join us for Executive Briefing on CPC+
Month in Review January 2017
Dear Members and Friends,
2017 has certainly started out as an interesting year for primary care and payment reform. We are only now beginning to see how the Trump Administration will enact changes to healthcare policy, like the executive order pertaining to the Affordable Care Act. Confirmation hearings are ongoing for Cabinet nominees, including Tom Price, nominee for the Department of Health & Human Services. Many issues related to primary care, value-based payments, and other critical issues remain up in the air.
PCPCC recently issued an open letter to the President's transition team, reiterating our desire to continue enhancing access to and the quality of primary care, expanding the patient-centered medical home, and advancing the bipartisan work on value-based alternative payment models, especially those which result in a greater investment in primary care.
Despite the current environment of uncertainty, we plan to move forward in our work building the case for the importance of primary care and providing all of our members with a space to collaborate. As you know, PCPCC is in a transitional stage as well. We have begun the search process for a permanent successor for the Chief Executive Officer and would greatly appreciate you assistance in identifying potential candidates. We may not yet know what 2017 will hold, but we do know that improving the quality and costs of primary care is a vital goal to strive toward.
We encourage all of our Executive Members to participate in the January Executive Briefing, being held January 31, 2017 at 4 PM ET.
Representatives from the Center for Medicare and Medicaid Innovation will provide background and an update on the current status of the Comprehensive Primary Care Plus (CPC+), data from the Round 1 practice selection, and details about Round 2.
If you are not already an executive member, we encourage you to consider joining so that you too can access this valuable benefit.
Chief Executive Officer: The CEO will be called upon to act as a spokesman and “face” for the organization to a wide body of key constituents and the public, and will also be expected to be actively engaged with the membership. He/She will be expected to enhance and further develop the PCPCC’s close working relationships with allied organizations, coalitions, regulators, and all interested parties.
Director of Operations: The Director of Operations is the principal administrative officer of the PCPCC and is tasked with control over the business and daily affairs of the Collaborative under the direction of the organization’s CEO and the Board of Directors. In this capacity, the Director of Operations has the authority and responsibility to successfully conduct and procure daily operations of the PCPCC and ensure proper facilitation of PCPCC activities.
Getting Started with Patient Engagement: The Walk-About
One of the core concepts of the PCMH is to involve patients and families in the design of care. One way to get started is to explore your practice through the eyes of patients and their families. A “walk-about” solicits patient and family perspectives about the experience of care, especially about first impressions.
Through follow up work, you can also assess how your practice policies, practices, and environment support patients and families in engaging as key partners on their health care team.
Visit PCPCC’s TCPI Resource Center to download a variety of tools that help you promote patient and family engagement. In the meantime, here are some tips on how to get started with the walk-about:
Invite two or three patients or family members willing to share their opinions for a “walk-about” – an end to end tour of your practice and the patient’s experience
Select a time when a broad representation of your staff, including patients and families, can tour the facility together
The tour should begin at the first point of entry into the facility (e.g., the parking lot), and continue through all of the activities of a typical care visit, including a simulated visit and exam
Consider all the experiences of the visit, not just the time a patient spends with a care provider in the exam room. Discuss the appearance of the facility, the processes of care, experiences with staff members and clinicians, and the exchange of both administrative and health-related information
Take notes and photos as ‘evidence’ of the patient experience, to help your team develop quality improvement processes around identified issues
Host a follow up meeting with the practice QI team (that might also include a patient/family representative) to discuss the information and evidence
PCPCC’s Support and Alignment Network program, part of the TCPI, is available to help practices participating in TCPI (or interested in joining) develop strategies for enhancing patient and family engagement. If you’re already involved in TCPI and want to share strategies / learn from peers, we invite you to join the PCPCC/IPFCC PFAC Network, an online learning community.