Patient Engagement

Patient engagement plays a critical role in transforming the way health care is delivered and in improving patient health outcomes. For this to happen, patients need to foster a trusted relationship with their primary care team.

Innovative practices have incorporated several strategies to boost patient engagement, including: 

  • employing health coaches who work with patients and educate them about their conditions and listen to their concerns
  • connecting patients to community resources
  • using patient advisory councils to advise the practice on what they can do to better serve patients and the community 
  • creating web-based portals to facilitate additional pathways for patient-provider communication and collaboration

Resources

Healthcare Informatics | June 2016
This roadmap describes a trend towards population health management and value-based payment models through the patient-centered medical home (PCMH). It details the importance of comprehensive primary care that includes behavioral health, social workers, and community services. This resource acts as a guide to help practices transition to value-based care.
Agency for Healthcare and Research Quality | June 2016
Community Catalyst | January 2015
This resource emphasized the importance of a person- and family-centered healthcare system. It is intended as a resource for consumers and advocates to be able to influence healthcare transformation. While it is well-known that advocates want our health system to be person-centered, this guide acts to help consumers realize what this actually means and what it looks like in practice.
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