SAN Curriculum

Effective Partnerships for Enhancing Medication Safety and E-tool Use: Performance Metrics that Guide Patient-Centered Care

What activities "count" towards meeting the PFE Performance Metrics and how can you reach these goals without adding more to your plate? We've got answers! 

Join us for Part 2 in our series on PFE Performance Metrics as we present a comprehensive overview of Medication Management, Support for the Patient and Family Voice, and E-tools! This event is designed to help PTNs, clinicians, quality improvement staff, and other healthcare professionals better understand the PFE Metrics and its application in practice settings.

Activating Patient Engagement in Care Delivery: Performance Metrics that Guide Patient-Centered Care

Practices participating in the Transforming Clinical Practice Initiative (TCPI) are constantly aiming towards effective transformation through the implementation of meaningful person-centered care. In support of this goal, TCPI recently released Person and Family Engagement (PFE) performance measures that healthcare staff can use to strengthen partnerships in ambulatory care. 

Beyond Projects & Programs: 5 Steps to Patient-Centered Culture Change

Creating and sustaining an organizational culture of patient-centered care goes beyond the implementation of discrete projects and sporadic involvement of patients and families.

Indeed, culture is so much greater than the sum of individual efforts and initiatives.  It is WHAT you do, HOW you do it, WHO you involve, and more.  That’s why for many practices, culture change can feel so daunting and complex.  However, without a strong cultural underpinning for patient and family engagement strategies, these interventions run the risk of falling short of driving true engagement.

Transforming Clinical Practice In Partnership with Patient and Family Advisors

In partnership with the PCPCC SAN, the Institute for Patient- and Family-Centered Care (IPFCC) offers technical assistance/programmatic support around patient engagement to Practice Transformation Networks (PTN) in TCPI.  Support given through in-person trainings, online learning events, and evidence-based resources is essential and proves to be successful in transforming the way practices deliver care. 

How Meaningful Patient Engagement Drives Value & Shared Vision for Change

The PCPCC SAN and HealthTeamWorks have joined forces to present a webinar that will focus on meaningful patient engagement in transformation using a blended model to inform and improve progress toward the Quadruple Aim. Patient experience surveys at the corporate and practice level provide quantitative patient experience results that are helpful to leadership teams.

Learning From Patient Experience

This webinar, co-hosted by the Center for Patient Partnerships, reviews the advent of patient experience as a vital measure of health care quality, and highlights innovations designed to elicit patients’ stories about health and health care with more narrative richness than current validated instruments invite.  Strategies highlighted for rigorously collecting and using qualitative patient experience data include:

The Role of Leadership in Creating a Culture of Patient-and Family-Centered Care

Overview

Engaged and committed leadership has emerged as an essential element for driving the practice transformation outlined in the TCPI change package.  But what does “engaged and committed leadership” look like day-to-day in the office? What leadership behaviors and actions facilitate the delivery of patient- and family-centered care?  And what difference do these actions make in the transformation effort?  

PCPCC SAN Webinar: Partnerships between Clinicians and Community-Based Organizations to Improve Patient Care

Overview

Join National Health Officer from YMCA of the USA (Y-USA), Matt Longjohn, MD, MPH together with Omar Hasan, MBBS, MPH, MS, FACP from the American Medical Association (AMA) to learn about the Center for Medicare and Medicaid Innovation (CMMI) demonstration project to deliver the YMCA’s Diabetes Prevention Program to nearly 8,000 Medicare recipients and the partnership between the Y and AMA to support these efforts.

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