Clinical Health Coach Training Online

Iowa Chronic Care Consortium

West Des Moines, IA

This database is no longer actively maintained and is here for archival purposes only

Organization Type: 
Not For Profit
Program Type: 
Standing Program
Education Level: 
Postgraduate (e.g., residency, fellowship)
Continuing Education
Technical certificate programs or certificate training programs
Educational Elements: 
Lecture/Didactic
Independent Study
Self Reflection Activities
Experiential not including services to patients
Other
Other Element(s): 
Telephonic coaching practice and feedback sessions plus a coaching performance assessment with a standardized patient.
Program Description: 

The Clinical Health Coach training online program is designed to improve patient health outcomes by:  1) actively engaging patients in self-management support and inspiring greater patient accountability; 2) building capacity for effective use of population health processes in all patient-centered settings; and, 3) aligning evidence based care management strategies with patient-centered resources. This self-paced online program involves 27 hours of tutorials including:

  • Emphasis on evidence based patient engagement approaches through a health coaching approach
  • Exploration of a wide variety of health coaching skills and care management strategies that can be learned and effectively used by anyone on the healthcare team to achieve a patient-centric environment
  • Clinical assessments, tools and documents that support the guided care process and patient selected goals for behavior change
  • Population health process improvement to engage your entire panel of patients
  • Effective healthcare communications to improve health literacy and inspire accountability
  • Certificate of Competency in Clinical Health Coaching upon successful completion of coaching performance assessment

The program builds knowledge and skills for transforming conversations between healthcare professionals and patients for better self-management and transforming care processes by deploying population health strategies. Approximately 65% of the program emphasizes development of a skilled behavior change specialist while the other 35% targets skill-building as a care management facilitator. The program leads to a Certificate of Competency in Clinical Health Coaching upon successful completion of the coaching performance assessment.

The program offers many special features including:

  • Convenient, self-paced materials that may be reviewed as often as needed
  • Live telephonic coaching practice and feedback sessions
  • Continuing Medical Education (CME) and Continuing Education (CEU) credits for most healthcare professionals
  • Scalable to entire healthcare teams
  • Reduced time away from the work environment
Evaluated: 
Yes
Program Results: 

This program was evaluated by a panel of physicians and other healthcare professionals prior to launch for accuracy, evidence, quality and value.  In addition, the Interstate Postgraduate Medical Association (IPMA) evaluated the entire program and authorized American Medical Association (AMA) Physician’s Recognition Award (PRA) Category I credits for most health care professionals who successfully complete the program.  Each student that enrolls in the program evaluates the program as well.

Targeted Professions
Physicians: 
Family Medicine
Internal Medicine
Pediatrics
Nursing: 
Nurse Practitioners
Registered Nurses
Licensed Practical Nurses
Pharmacy: 
Ambulatory Care
Internal Medicine
Pediatrics
Social Work: 
Psychiatric social work
Medical social work
Psychology: 
Clinical
Counseling
Clinical Health
Family
Additional: 
Medical Assistants
Patient Educators
Physician Assistants
Oral Health
Other: 
Physicians in specialties, Community Navigators, Care Guides, Nursing Assistants, Physical Therapists, Care Coordinators, Case Managers, Diabetes Educators, Pharmacy Technicians, Dietitians, Other Front Line Healthcare Providers
Program Website
Self-Reported Competencies
PCPCC’s Education and Training Task Force identified 16 interprofessional training competencies critical for preparing health professionals for practicing in team-based, coordinated care models such as patient-centered medical homes. Listed below are the self-reported competencies that this program has achieved, which have been organized by the five core features of a medical home as defined by the Agency for Healthcare Research and Quality
Patient-Centered Care Competencies: 
Advocacy for patient-centered integrated care
Development of effective, caring relationships with patients
Patient-centered care planning, including collaborative decision-making and patient self-management
Comprehensive Care Competencies: 
Assessment of biopsychosocial needs across the lifespan
Coordinated Care Competencies: 
Care coordination for comprehensive care of patient & family in the community
Health information technology, including e-communications with patients & other providers
Interprofessionalism & interdisciplinary team collaboration
Quality Care & Safety Competencies: 
Assessment of patient outcomes
Business models for patient-centered integrated care
Evidence-based practice
Accessible Care Competencies: 
Promotion of appropriate access to care (e.g., group appointments, open scheduling)
Related Files: 
AttachmentSize
PDF icon Clinical Health Coach - PCMH237.96 KB
PDF icon Clinical Health Coach - Concept Diagram106.06 KB
PDF icon Clinical Health Coach Model76.95 KB
Last updated November 15, 2013

* Please note: Information contained in this database is self-reported by representatives from each program. It does not represent an exhaustive list of education and training programs and inclusion does not constitute an endorsement from the PCPCC.

 

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